Frequently Asked Questions

Got questions? We’ve got answers. If you have some other questions, feel free to email us at [email protected].

1. Q:What are the accepted payment methods?
    A:We accept USD WIRE, USDT, USDC, BTC, ETH, LTC, and Dogecoin.
2. Q:Do you accept international orders?
    A:Yes, we do ship worldwide and we never had a problem delivering our products to customers, our products are sent with all the needed certificates you would need so customs are always our responsibility.
3. Q:Can I pay over the phone?
    A:Sorry, currently we don’t accept any payment over the phone. Please visit our website to pick your favorite items and finish your payment online.
4. Q:Is my payment on your site secure?
    A:All online payments are safe and secured. Our website has created a secure transaction environment. The ordering system we used is the industry standard for encryption technology to protect your private information registered on our site. The encryption system provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.
5. Q:What should I do if I am getting an error when I pay?
    A:If you are trying to checkout using the now payment method but receiving an error, please go back and place an order again, your previous orders placed without a payment will be canceled within 24 hours.
6. Q:What can I do, if I cannot place an order successfully online?
    A:If you encounter this problem, please try the following steps: First, please clear the cookies, restart the browser, turn off Firewall and then try again. Second, if the problem persists, please change to another computer or another internet browser, such as Firefox, and then try. Or you can try to log in after several hours. Last, if the above steps don’t work, you can contact us.

 
Questions about Order Processing:

1. Q:Are all your items in stock?
    A:Generally speaking, all of our items listed on the website are available. But occasionally some items may be out of order due to strong demand. If you pick up an item and pay for it, but for any reason, it is not available, we will contact you as quickly as possible, and either suggest you choose the other similar item or process a prompt refund to your account.
2. Q:Can I change my order?
    A:Please be advised that once an order has been placed and processed, it is difficult to make modifications and cancellations. If you want to change your order, please click the button contact us. We shall do our best to accommodate your situation. But once your order has been shipped, the order cannot be changed or canceled.
3. Q:How can I track my order?
    A:You can check the status of your order at any time by going directly to the links provided by our customer service via email. Please note that you should have the order number and email address to track the order status. We will email the tracking number to you. Please note that the carrier’s website may not update the records and parcel status in time.
4. Q:What should I do if my order never arrived?
    A:Be sure that all of your orders have shipped already. If your order displays your package on the tracking website has been sent, and you don’t receive it in 1 week; please contact customer service for assistance.